--- title: What is your return and refund policy? description: We sell a wide variety of products, and as such, our return policy applies differently to different products. --- [Skip to content](https://knowledge-base.clslandscapesupply.com/what-is-your-return-and-refund-policy-3#main-content) English Show submenu for translations [![CLS_Main-Logo_Full-Colour-1.png\]](https://knowledge-base.clslandscapesupply.com/hs-fs/hubfs/CLS_Main-Logo_Full-Colour-1.png?height=50&name=CLS_Main-Logo_Full-Colour-1.png)](https://shop.clslandscapesupply.com/) - [Contact Us](https://shop.clslandscapesupply.com/) - [About CLS](https://shop.clslandscapesupply.com/pages/about-us) - [Knowledge Center](https://knowledge-base.clslandscapesupply.com/) Open main navigation Close main navigation - [Contact Us](https://shop.clslandscapesupply.com/) - [About CLS](https://shop.clslandscapesupply.com/pages/about-us) - [Knowledge Center](https://knowledge-base.clslandscapesupply.com/) - English Show submenu for translations - [Go to clslandscapesupply.com](https://shop.clslandscapesupply.com/) [Go to clslandscapesupply.com](https://shop.clslandscapesupply.com/) Need help? Let's dig in to your questions! - There are no suggestions because the search field is empty. 1. [Knowledge Center](https://knowledge-base.clslandscapesupply.com/?hsLang=en) 2. [Retaining Walls](https://knowledge-base.clslandscapesupply.com/retaining-walls?hsLang=en) # What is your return and refund policy? ## We sell a wide variety of products, and as such, our return policy applies differently to different products. Bulk aggregates, sod, turf, live products, and empty CLS Landscape Bags are not eligible for refund.  CLS Landscape Supply will accept returns of approved products up to 45 days from the date of purchase. Returns must be brought to the location where they were purchased, along with their original receipt. A 15% restocking fee applies to all returned products, with all returns subject to management approval. Refundable pallets must be returned by December 1st of the year they were purchased.  Our full refund policy can be seen on our **[website here](https://shop.clslandscapesupply.com/policies/refund-policy).** If you have any questions about refunds and returns, please reach out to our office at [403-239-0600](tel:403-239-0600).      - [Online Store](https://knowledge-base.clslandscapesupply.com/online-store?hsLang=en) - [Deliveries](https://knowledge-base.clslandscapesupply.com/deliveries?hsLang=en) - [Landscape Construction](https://knowledge-base.clslandscapesupply.com/landscape-construction?hsLang=en) - [Lawn Care](https://knowledge-base.clslandscapesupply.com/lawn-care?hsLang=en) - [Mulches and Soils](https://knowledge-base.clslandscapesupply.com/mulches-and-soils?hsLang=en) - [Natural Stone](https://knowledge-base.clslandscapesupply.com/natural-stone?hsLang=en) - [Paving Stones](https://knowledge-base.clslandscapesupply.com/paving-stones?hsLang=en) - [Retaining Walls](https://knowledge-base.clslandscapesupply.com/retaining-walls?hsLang=en) - [How-To Guides](https://knowledge-base.clslandscapesupply.com/how-to-guides?hsLang=en) - [The Landscape Bag](https://knowledge-base.clslandscapesupply.com/the-landscape-bag?hsLang=en) - [Contact Us](https://shop.clslandscapesupply.com/) - [About CLS](https://shop.clslandscapesupply.com/pages/about-us) - [Knowledge Center](https://knowledge-base.clslandscapesupply.com/) [![Chill listening crop-3](https://knowledge-base.clslandscapesupply.com/hs-fs/hubfs/LOGOOO.png?width=200&height=38&name=LOGOOO.png "Chill listening crop-3")](https://shop.clslandscapesupply.com/) Help Center Copyright © 2026, CLS Landscape Supply | Calgary South & Cochrane